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Musician Taylor Swift

"It goes without saying that I'm extremely protective of my fans."

Taylor Swift has finally issued a statement in response to the Ticketmaster fiasco.

When Swift announced her upcoming 2023 Eras tour, her first since 2018, fans were ecstatic. Though it wasn't long until many were disappointed, when ticket presales overwhelmed the website with an influx of users. A large majority were bots, as the site reported over 3.5 billion system requests.

After flooding the website, hundreds reported widespread glitches and errors. As a result, Ticketmaster cancelled the public sale set to begin Friday due to "insufficient remaining ticket inventory" and a "staggering number of bot attacks".

Across social media, Swift's fans have complained about their inability to purchase tickets, sparking a response from the Grammy Award-winning artist herself. In a recent Instagram story, Swift addressed the chaotic incident.

"It goes without saying that I'm extremely protective of my fans," she said. "We've been doing this for decades together and over the years, I've brought so many elements of my career in house. I've done this SPECIFICALLY to improve the quality of my fans' experience by doing it myself with my team who care as much about my fans as I do."

Swift said that it's hard to trust an "outside entity" and that it's been "excruciating" for her to "watch mistakes happen with no recourse." She also revealed that her team had explicitly asked Ticketmaster if they were capable of handling the volume of ticket requests, and were told that they could.

"There are a multitude of reasons why people had such a hard time trying to get tickets and I'm trying to figure out how this situation can be improved moving forward," she continued. "I'm not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. It's truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them."

On Thursday, Tennessee Attorney General Jonathan Skrmetti announced that he's launching an investigation into Ticketmaster and Live Nation over antitrust violations, saying that his office received a “number of complaints" about the website.

Congresswoman Alexandria Ocasio Cortez also tweeted about the debacle, calling out the company's monopolization of ticket sales, particularly in the live music industry. She wrote: “Daily reminder that Ticketmaster is a monopoly. It’s merger with LiveNation should never have been approved, and they need to be reigned in. Break them up.”

Swift finished her statement by telling fans that her team will attempt to find a solution so that fans might be able to attend, at more reasonable prices.

"And to those who didn't get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs," she said. "Thank you for wanting to be there. You have no idea how much that means."

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